Shipping Info and Policies
Return Policy
Sales Tax
Order Problems
Repairs and Warranties
International Orders
Privacy Policy

Robinson Luggage is proud to offer FREE Ground delivery within the Continental United States on all orders* exceeding $125. A shipping and handling charge of $9.95 will be added to any order under $125.

*Free shipping does not apply to TUMI brand products. Click here for Tumi charges
Shipping rates apply to web orders only. Free shipping is not available for items purchased in our stores.

Prompt Shipping
In stock items will leave the Robinson Luggage warehouse within 1-2 business days (Monday-Friday). In fact, many orders will leave our facility the same day you place your order. We will contact you immediately if we anticipate a delay in the processing of your order. All orders are carefully packaged and fully insured. Please allow 2-6 business days for delivery.

Shipping to Alaska, Hawaii
There are additional shipping charges associated with delivery to these areas. Please refer to the table below:

Shipping to APO/FPO addresses
Due to restrictions on Military Mail, Robinson Luggage does not ship to APO and FPO addresses.

Expedited Shipping
Robinson Luggage offers Next Day, 2-Day and Guaranteed 3-Day delivery. Please contact us at 1-800-607-4551 for these shipping options. Expedited delivery charges are based on the size and weight of the item(s) you are ordering. All expedited orders should be placed by telephone in order to verify immediate availability of the item(s) you are considering.

International Orders
Robinson Luggage does not currently ship orders outside of the U.S.

back to top^

Robinson Luggage aims to ensure that every customer is 100% satisfied. Unused merchandise in new and perfect condition may be returned as
follows:

• Up to 30 days from date of purchase for full credit or refund.
• 31 to 90 Days from date of purchase for store credit.

Receipt must accompany returns. Personalized or monogrammed merchandise is not eligible for return or exchange.


Return Procedure for web orders
1. You need to have a Return Merchandize Authorization number before you can send anything back to Robinson Luggage. To get a RMA number, contact Robinson Luggage either by phone, 1-800-607-4551 or email info@robinsonluggage.com.

Please include the following information in your email, or have it available when you call us:

• Your Name
• Your Order Number
• A description of the item you wish to return (brand, model, etc.)
• The reason for your return

2. Once we provide you with your RMA number, send the unwanted merchandise back to us. Make sure you enclose your RMA number and a copy of your invoice. Please be sure to pre-pay the costs of shipping. Robinson Luggage will not pay the shipping cost of returned merchandise. (In the unlikely event that you are returning defective or damaged merchandize, we will credit your credit card with the cost of shipping after we receive the goods.)

3. Upon receipt, Robinson Luggage will process your return within seven (7) business days. Please allow up to 5-6 business days for the return transaction to appear on your credit card account. You will receive a return receipt via U.S. Mail for your records.

Web orders may also be returned to any one of our stores.

Exchange Procedure
For exchanges, we ask that you initiate a return following the return procedure above and simply place a new order for the desired product(s) to enable the most timely receipt of your new item(s).

back to top^

Sales tax is only charge on orders being shipped to PA and NJ. 7% sales tax will be applied to these orders.

back to top^

If your order arrives and there are missing items, damaged or defective items... if the wrong item is delivered, or the item isn't delivered at all... whatever the problem may be, please call us immediately at 1-800-607-4551 and one of our customer service representatives will be happy to help you. Or if you prefer, send us an email.

back to top^

Robinson Luggage is home to the most respected luggage brands in the world. Robinson Luggage does not, however, perform repairs, provide warranty service or provide replacement parts of any kind. If you find that your luggage requires service, you will need to contact the manufacturer in order to locate an authorized part/repair center in your area. If an authorized repair center is not available in your area, you will be given instructions on how to send your item(s) in for service. Repairs and service will be performed under the terms of the product warranty. Feel free to contact us if you have any questions or if you experience difficulty in obtaining repairs and service on items purchased from Robinson Luggage.

back to top^

Robinson Luggage does not currently ship orders outside of the U.S.

back to top^

This is the web site of Robinson Luggage. Our postal address is:

1140 Thomas Busch Memorial Hwy
Pennsauken, NJ 08110

We can be reached via e-mail at info@robinsonluggage.com or you can reach us by telephone at 1-800-607-4551.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

back to top^

For any other concerns, please call us toll-free at 1-800-607-4551 or send an e-mail to info@robinsonluggage.com.